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Terms of Service

Please read these terms carefully before using zWall.

Last updated: January 2025

These Terms of Service ("Terms") govern your access to and use of zWall's Zero Trust security platform and services ("Services") provided by zWall ("Company", "we", "our", or "us"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you:

  • Are at least 18 years of age
  • Have the authority to enter into these Terms on behalf of yourself or the organization you represent
  • Agree to comply with all applicable laws and regulations

2. Description of Services

zWall provides a Zero Trust security platform that includes:

  • Zero Trust Network Access (ZTNA) capabilities
  • Secure connectivity for applications and users
  • Identity-based access controls
  • Security monitoring and reporting
  • Native client applications for various platforms

3. Account Registration

To use certain features of our Services, you must create an account. You agree to:

  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree NOT to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services
  • Use the Services for any illegal or unauthorized purpose
  • Resell or redistribute the Services without authorization

5. Payment Terms

For paid Services:

  • Fees are charged in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days notice
  • You are responsible for all applicable taxes
  • Failure to pay may result in suspension of Services

6. Intellectual Property

All intellectual property rights in the Services, including software, designs, and documentation, remain with zWall. You are granted a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

7. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in that policy.

8. Service Availability

We strive to maintain high availability of our Services, but we do not guarantee uninterrupted access. We may:

  • Perform scheduled maintenance with reasonable notice
  • Make changes to the Services to improve functionality
  • Suspend access for security or legal reasons

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for third-party services or content

10. Indemnification

You agree to indemnify and hold harmless zWall and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate these Terms:

  • With 30 days written notice for convenience
  • Immediately for material breach
  • Immediately if required by law

Upon termination, your right to use the Services ceases, and we may delete your data after a reasonable period.

12. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Services. Continued use after changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

14. Contact Information

For questions about these Terms, please contact us: